Benefits

• Decreased costs through per event and actual warehouse space utilized pricing
• Increased visibility through real time web access to all product inventory, shipping, and receiving
• Decreased turnaround time and quick resolution through hub-based locations
• Increased flexibility and scalability of workforce and processes, based on your requirements
• ISO 9000:2000 certified facilities with A+ certified technicians
• Complete management and execution of logistics process from receiving through shipping, enabling you to focus on your primary business
• Palletization of equipment for shipment per the authorized service provider instructions, including unit serial number of each package accessible for barcode scanning

Technologies Supported

• Desktop, laptop, and workgroup devices
• Displays - CRT/LCD monitors, LCD/Plasma TVs
• Printers, scanners, and multifunction equipment
• Kiosks and POS equipment
• PDAs and wireless devices
• Network devices
• Digital and photo imaging devices

Warranty Management Services

Maintaining in-house staff and procuring the space necessary to handle your organization’s warranty equipment can be both cost prohibitive and a distraction from your company’s core competency. Let DecisionOne provide the complete operations and infrastructure required to manage your, or your clients’, warranty equipment.

Warranty Management Services

Warranty Management Services provides a centralized collection and storage site for receiving and managing equipment returned during the OEM/supplier warranty period. Activities include receipt of inventory from you or your end users (or your clients’ or your clients’ end users), inventory inspection, and palletizing of product. Then, we will either act as your Authorized Service Provider (ASP) with our Repair Services, or forward the equipment to your ASP or OEM destination.