U.S. State Government Agency Case Study

Challenge

A major photo imaging device manufacturer had an unexpected need to replace a specific engineered component in more than 5,000 of their photo imaging devices in retail locations nationwide. The replacement program required technicians to be both trained on the specific task, and to pass a unique Hazmat test in advance. In the retail environment, even minimal downtime while servicing photo imaging devices equates to lost revenue for the retailer. The result is poor customer satisfaction for both the manufacturer — whose customer is doubting the integrity of the equipment, and the retailer — whose customers feel inconvenienced and may take their business elsewhere.

"Although the project went out to bid, and could have been divided among many vendors, it was DecisionOne's reputation, ability to scale quickly nationally, and extensive experience that made DecisionOne the only choice for the entire project."

-OEM Customer

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