Data Center/High Availability

Benefits
  • DecisionOne invests in the spare parts to provide the self-maintainer support, so you don't have to
  • ISO 9001:2000 certified logistics operation manages the inventory and provides replenishment and repair
  • DecisionOne trains your techs
  • DecisionOne technical service desk receives and interprets the call home error messages from the data center equipment dispatching our customer's support
  • Tier 3 tech support for field engineers, provided by DecisionOne
  • An immediate, on-demand infrastructure supporting your technology
  • Additional, full life cycle support offerings are available, including back-line support, full dedicated and dispatch onsite support, labor-only onsite support, and deployment (IMAC) services
Technologies Supported*
  • Mainframes
    • IBM eServers CMOS (zSeries: 2064/2066, 9000-series, 7060, 2003, S390 platforms)
    • HP 9000/3000 Servers (all models)
    • Compaq (DEC) Alpha (4200, 8400, ES Servers)
    • Compaq (DEC) PDP Systems
    • Compaq (DEC) VAX (4000,4200,7000,8200,8300)
  • Windows/Linux Servers
    • IBM eServers (xSeries, 200/300/400-series)
  • Storage Systems
    • IBM Tape Drives (3000-series)
    • IBM 3494 VTS/B- and 3584-series
    • IBM DASD (3300-series, Ramac, 2105 Shark)
    • IBM 9030 Escon Director Series
  • Unix/Midrange Systems
    • IBM eServers (pSeries: RS6000, p600/p500-series, iSeries: AS400, i800- and i500-series)
    • SUN Enterprise, HPC, Netra
  • High Volume Printers
    • IBM Data Center Printers
    • IBM Midrange Production Printers (4234, 5224, 5225, etc.)
    • IBM Mainframe/Midrange Printers
    • IBM Production Lasers (3835, 3900, 3935, 4000, etc.)
    • IBM Production Impact Printers (4245, 4248, 6262, 6400, 6500, etc.)
    • Roll System feeders/rewinders
  • Operating Systems
    • s/390 OS MVS/VM/VSE
    • z/OS (z800, z900)
    • OS400 (AS400 iSeries Servers)
    • AIX (RS6000 pSeries Servers)
    • Microsoft NT, 2003 Server, etc

* Typical List of IBM products for Back-Line Maintenance

Self-Maintainer Support Services

For organizations motivated to provide their own maintenance program beyond the basic warranty period on IBM equipment, DecisionOne's self-maintainer support is available. Through this program you can continue the self-maintenance support after the initial OEM warranty period ends.

On Demand, On Time, Onsite
DecisionOne offers services such as enhanced training, spare parts (onsite or available next business day), "call home" diagnostics and remote monitoring, Tier 3 technical support, advance exchange (equipment swap out), depot repair services, and on-demand or time and materials onsite maintenance as needed.