Benefits

• Delivery of a cost effective and timely solution in response to manufacturing or other defects
• Improved visibility into recall requests due to single point of contact and detailed tracking and reporting as required by ISO:9001:2000 certified, and ISO 14000 and ISO 18000 compliant provider
• Reduction of inventory exposure by performance of test and screen services to weed out devices not subject to recall.
• Minimized disruption to both normal sales, as well as normal service and delivery operations, by outsourcing the customer service and repair, and staffing requirements, respectively
• Maintained customer confidence by timely remediation of problem by experienced provider of both customer service and repair, with minimal effort and inconvenience

Technologies Supported

• Desktop, laptop, and workgroup devices
• Displays - CRT/LCD monitors, LCD/Plasma TVs
• Printers, scanners, and multifunction equipment
• Kiosks and POS equipment
• PDAs and wireless devices
• Network devices
• Digital and photo imaging devices

Product Recall Services

DecisionOne knows that when a product recall occurs, your relationship with your customers and the future of your brand must not be compromised. Whether it’s 700 or 700,000 units, DecisionOne offers a complete end-to-end solution for OEM recall needs - from interfacing with your corporate web site, to 800 number call center capabilities, to logistics services including providing packaging for the consumer, receiving the damaged product, shipping a replacement; and repairing, disposing of, or sending the damaged product to its original manufacturer. By outsourcing your product recall needs to DecisionOne, you gain access to a single-source service provider with integrated remote, onsite, and logistics capabilities.

Product Recall Services

DecisionOne’s Product Recall Service is a fully integrated recall solution without costly personnel, IT or infrastructure investments. This service enables you to engage a single point of contact for all logistics and repair and call center needs while minimizing the complexities and business impact of the product recall process.

DecisionOne can help design a custom solution to help reduce the burden and anxiety of product recalls. Variable elements of the service include website interface with form being remitted directly to DecisionOne, call-center services such as an immediate and scalable call center infrastructure available 24x7; historical and real-time client relationship management reporting tools accessible via a web portal; call monitoring, and customer notification; and logistic services including replacement/repair services, warehousing and inventory management, advance exchange, test and screen, disposal, donation, reclamation and de-manufacturing.