Benefits

• 25% to 50% savings compared to OEM support plans
• Integrated hardware and OS Support for faster problem isolation and resolution
• Increased system availability
• Customized support levels based on client/technology needs
• Single Point of Contact for multiple OEM product/OS components
• Remote, real-time system adjustments

Technologies Supported

• AIX (RS6000 pSeries Servers)
• Tru64 UNIX
• VMS
• HP-UX
• HP Tandem Non-Stop
• Solaris
• Linux - Redhat
• Microsoft NT, 2003 Server, etc.

Operating System (OS) Support Services

Do you want to increase system availability, lower monthly operating system costs and defer new software licensing capital costs? DecisionOne can help you do just that.

Our solution provides an alternative for older, but perfectly viable, systems that run legacy applications and are too expensive or impractical to move to newer platforms. We offer customized services to ensure you only pay for the service levels you need. As a result, you receive a more pragmatic, cost-effective solution then rigid OEM support plans.


OS Support Services Features and Support Levels

Service Feature Summary & Support Level	Bronze	Silver
Service Coverage	5 x 9	7 x 24
Call Back Response Time	30 minutes	15 minutes
Technical Q&A Telephone Support	Included	Included
Problem Verification and Remediation	Included	Included
Engineering change, patch and Version Advice	Included	Included
Basic Configuration, Tuning and Management Assistance	Included	Included
Coordination with On-Site Technician		Included
Escalation & Coordination with OS OEM		Included
Remote Access Diagnostic, Analysis and Fix		Included