Las Vegas, Nev. (Kioskcom Conference) -- Arrow OEM Computing Solutions, the division of the North American Components (NAC) group of Arrow Electronics, Inc. [NYSE: ARW] today announced a new partnership with Decision One, the technology support services company, to provide a complete end-to-end kiosk solution to kiosk application developers and manufacturers.
With this new partnership in place, the Arrow OCS kiosk solution supports kiosk customers through every phase of the product lifecycle, including concept design, engineering services, materials procurement, product lifecycle management, integration, assembly, testing, packaging, and global order fulfillment. It will use DecisionOne for post-manufacturing support services including maintenance, deployment (IMAC), logistics services and manning a technical service desk.
“While organizations like contract manufacturers and system integrators can provide some of these services, they can’t provide all of what a kiosk manufacturer needs to turn a complex design concept into cash flow,” said Steve Ramsland, vice president and general manager, Arrow OCS. “Decision One, who has a long history and quality reputation in providing post-manufacturing support services, complements our designing and manufacturing capabilities perfectly.”
“We are pleased Arrow has selected DecisionOne as a valued partner to provide post-manufacturing technology support services as key part of their end-to-end kiosk solution,” said John Rooney, EVP and chief commercial officer, DecisionOne. “We look forward to providing high-quality life cycle support services for their customer base nationwide.”
OEM customers use Arrow OCS to access a full range of customizable, scalable products and modular design and manufacturing services based on components from the world’s leading technology suppliers. To reach their markets around the world, they then leverage Arrow’s global presence and core competency in logistics.
DecisionOne’s Kiosk Deployment and Support Services features include a dedicated single point of contact, skilled technology professionals trained in kiosk environments, national reach and local touch, pre-install screening to reduce multiple trips, flexible coverage based on customer requirements, and complete project management and reporting.Other available kiosk services include deployment (IMAC), technical service desk, maintenance, depot repair and integration and staging services.
About the North American Components group of Arrow Electronics
The North American Components (NAC) group of Arrow Electronics, Inc. is a leading provider of semiconductors, passive, electromechanical, connector, and computer products, services, and supply chain solutions tailored to serve distinct customer segments with dedicated sales teams. Three primary, customer-focused NAC groups serve these market segments: Arrow/Zeus Electronics, which targets the aerospace and military markets; Arrow Electronics Components, which includes Arrow Advantage and Arrow OEM Computing Solutions and all serve OEM and contract manufacturing customers; and Arrow Alliance, which focuses on large customers with complex needs.
Arrow Electronics, Inc. is a major global provider of products, services, and solutions to industrial and commercial users of electronic components and computer products.
About DecisionOne
Headquartered in the Philadelphia suburb of Devon, Pennsylvania, DecisionOne delivers technology support services to commercial enterprises, government agencies, Original Equipment Manufacturers (OEMs), outsourcers, and resellers throughout North America. The company's footprint of service locations and centralized support capabilities throughout the U.S. and Canada enable DecisionOne to provide local, reliable, cost-effective solutions that address needs at every point along the technology support lifecycle - from initial planning and assessment, to installation and maintenance, to asset disposal and/or reclamation. DecisionOne takes care of your technology so you can take care of business. More information about DecisionOne can be found on the web at http://www.decisionone.com.
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