Nationwide Technology Equipment and Services Reseller Case Study

Challenge

Recognizing that profit margins of hardware and peripherals were becoming increasingly thin, a multi-billion dollar direct marketer of computers and related technology products in the United States wished to expand its value-added services offerings. Although the reseller was already successful in selling enhanced warranties along with its products, it lacked the infrastructure and resources to provide nationwide services for its large commercial enterprise customers — particularly for the installation of new and the servicing of existing technology equipment. Convinced that providing a more complete portfolio of technology support services would build customer loyalty, add value, and differentiate itself in the marketplace, the reseller sought a partner in developing and providing these new offerings.

"The difference with DecisionOne is that they didn't just offer services fulfillment for our end-customers. They provided innovative, collaborative, unique solutions and gave our sales force the tools and the confidence to sell them. They're a true partner."

- Nationwide Technology Equipment and Services Reseller

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