Benefits

• Increased cost savings and control through predictable budget using one low monthly fee per seat
• Improved employee productivity with proper desktop tool (PC hardware, software, peripherals, and printers) maintenance resources
• Ability to focus people and resources on the areas that are mission critical to your operations
• Extended life of your technology and reduced need to invest in new equipment
• Single point of contact for all of your technology support needs
• Increased flexibility to adapt to varying IT business demands

Managed Desktop Services

A typical desktop environment presents a wide range of potential software and hardware problems requiring a vast range of skills and capabilities to troubleshoot and resolve. Very few enterprises have the time, money, or resources to provide the comprehensive support their employees need to keep their desktop environments operational and productive. Fewer still have the national service delivery infrastructure to provide the same consistent levels of service to all types of employees – from headquarters, to branch offices, to home office, to on the road. With this in mind, DecisionOne created a cost-effective and comprehensive solution for maintaining and supporting your or your customers’ desktops – both locally and across the nation.

Managed Desktop Services (MDS)

Managed Desktop Services (MDS) is a predictable, cost-contained approach to fully managing your complex desktop support requirements without costly IT personnel or infrastructure investments. MDS provides remote problem resolution to your end users via our corporate service desk, diagnostic triage in situations that require it, and onsite support and repair to users in your or your customers’ corporate, remote, and home office environments as needed.

For Outsourcers and Resellers

Our Managed Desktop Service approach is an opportunity to provide a total business solution for your small to medium size business customers. Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. As a total package or as components, MDS may be sold by resellers and outsourcers to augment direct sales revenue.

For Enterprise

Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. Our MDS capability will help you cost effectively maximize the availability and performance of selected third-party equipment and assist in deployments of new or refreshed IT resources — to reduce your capital and infrastructure costs, and simplify your business processes.