Data Center/High Availability

Benefits
  • Extends your service coverage into your "white space" with DecisionOne "feet on the street"
  • Enables you to offer warranty and post-warranty coverage to your hardware customers
  • Enables you to offer warranty coverage to enhance your sales of used or refurbished equipment
  • Reduces your infrastructure costs by eliminating your need to support services employees, training, and certifications
Technologies Supported
Data Center/High Availability
  • IBM Mainframes
  • Midrange Systems
  • High-End to Entry-Level Servers (From All Tier 1 Manufacturers)
  • Tape Storage Facilities
  • NAS/SAN/DAS Storage
  • High Availability/High Volume Printers
  • Peripheral Devices (Controllers, Monitors, Modems, Etc.)
Workgroup and Departmental Support
  • Servers
  • Printers (Networked and Direct Attached)
  • Desktops, Laptops, Graphics Workstations

Labor-Only Maintenance Services

For OEMs seeking to outsource national warranty services or outsourcers looking for a partner to provide labor-only warranty services, the clear choice is DecisionOne. We serve system integrators, OEMs, ISPs, ASPs, telcos, underwriters, manufacturers, resellers, retailers, and service providers requiring:

Warranty and post-warranty services
  • Labor-only support - you supply the parts
  • Full maintenance - DecisionOne takes the first call and provides onsite support until equipment/service is repaired/restored
Immediate, national support infrastructure consisting of:


Comprehensive Onsite Support
Our authorized warranty offerings include labor-only and enhanced or uplifted maintenance support with badged DecisionOne technicians dispatched to your customerís site as needed. Uplifted or enhanced maintenance support is available if you require additional, cost-effective services above and beyond what your OEM warranty provides.