OEM Case Studies

Interactive Display Manufacturer Case Study

Challenge

When a European-based interactive display technology manufacturer expanded its operations to the United States, they had little doubt that there would be demand for their product. However, when it came to the lack of logistics, field and remote technical support, and systems to manage initial and ongoing servicing of the product stateside they had significant challenges. Selling product mainly to educational institutions, and recognizing the highly networked nature of this industry, this manufacturer knew that quality installation was paramount to customer satisfaction and the company's reputation in the United States. In addition, the manufacturer required services their resellers — their primary selling channel — could offer to deliver a consistent, high quality installation solution. Although some of the manufacturer's resellers handled local installations, they all demanded additional geographic reach in order to sell on a national basis.

"We partnered with DecisionOne because they have the scale, scope, and commitment necessary for our success in the U.S. marketplace. As a result, we can focus on meeting our aggressive sales and installations objectives, without having to worry about service details, because DecisionOne does!"

-Interactive Display Technology Manufacturer

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