Reseller Case Studies

International Maintenance Corp Case Study

Challenge

International Maintenance Corporation (IMC), a Cleveland, Ohio based company that sells and leases new and used IBM and IBM-compatible equipment, sought a new partner to provide comprehensive technology support services to its high availability equipment clients. The company was faced with escalating costs and diminishing quality of service from its existing services provider. Because the reseller industry as a whole was in the midst of a transformation to become more service- oriented, IMC's management team recognized an opportunity to both sharpen the company's focus on client needs and differentiate the company from its competitors. Therefore, critical attributes their new partner would have to possess were excellent quality services and response time, as well as the flexibility to tailor services to meet varying client needs.

"We selected DecisionOne years ago because we needed to provide our clients with better service. Fifteen years later, DecisionOne has met and exceeded every goal set before them. Their flexibility, responsiveness, and breadth of high availability services has not only enabled us to maximize the systems availability of our client base, but has also resulted in the customer loyalty and satisfaction we were striving to attain at the start of our partnership."

-Pat Gibbons, President, International Maintenance Corporation (IMC)

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