Benefits

• Increased employee productivity through hardware and systems availability
• Improved operational effectiveness through outsourcing the support
• Increased ability to focus and re-deploy resources on higher value core business functions
• Reduced headcount, capital, and infrastructure requirements
• Extended life of technology invesments
• Reduced business complexity through single technology support provider for onsite, remote, and logistic services

Technologies Supported

Data Center/High Availability

• IBM Mainframes
• Midrange Systems
• High-End to Entry-Level Servers (From All Tier 1 Manufacturers)
• Tape Storage Facilities
• NAS/SAN/DAS Storage
• High Availability/High Volume Printers
• Peripheral Devices (Controllers, Monitors, Modems, Etc.)

Workgroup and Departmental Support

• Servers
• Printers Networked And Direct Attached
• Desktops, Laptops, Graphics Workstations

Full Maintenance Services

Regardless of the manufacturer, age, location, or function of your systems and technology, DecisionOne can service it locally, reliably, and cost-effectively on your or your client's premises.

A place to call home

Choose from dispatched or dedicated support models, which can include "call home" remote diagnostics, Operating System (OS) support, warranty management, and post-warranty support.

DecisionOne also has service contracts for preventative and predictive maintenance, local or centralized sparing, advance exchange (equipment swap), depot repair, and staging and configuration services.