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Diversified Financial Services Company Case Study
Challenge
The Home Mortgage division of a diversified financial services company with more than 150,000 employees was growing so rapidly that its IT department found it difficult to keep pace with support demands for their employees' laptops. Particularly challenging from a logistics perspective was the imaging (loading the laptop with the company's current corporate software image) and deployment of new laptops, along with the repair and servicing of laptops used by existing employees.
"When we sought outsourced technology support, we were looking for a partner that could offer the workload flexibility and scalability that we could not sustain in-house. DecisionOne's ISO 9001-2000 certified logistics and repair facilities offered the secured inventory management, real-time performance reporting, and single point of contact we needed."
-Financial Services Customer