Public Sector Case Studies

U.S. Department of Defense Healthcare Installations Case Study

Challenge

A major U.S. outsourcer required a Just-In-Time Repair (JITR) solution for digital/HP Alpha server technology and peripheral devices to meet the needs of 60 plus U.S. Department of Defense (DoD) Military Hospital and Healthcare installations nationwide. The chosen partner needed to provide both per incident and time and materials approaches for JITR that would fulfill service levels ranging from 24x7 coverage with a four (4) hour response to 9 a.m. to 5 p.m. with a next business day response. The engagement model would also require appropriate parts and sparing levels at strategic locations throughout the U.S. Specific JITR services also included supplemental onsite repair services for return to factory warranty repairs, emergency repair, post-warranty repair, installation services, and remote service desk support.

"Other technology support companies walked away from this opportunity because of the just-in-time requirement and the vast scope of services required within this model. To DecisionOne's credit, they have not only succeeded, but have exceeded our expectations and those of our government agency client."

- U.S. Government Outsourcer

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