Flexible, Efficient, and Cost-Effective Desktop and Workgroup Support
DecisionOne’s lifecycle technology services are specifically designed to support increasingly complex and costly desktop and workgroup environments. Our portfolio of Desktop/Workgroup Services aim to increase efficiency and performance while reducing desktop operating costs and minimizing end-user downtime.
Seamless Support, Single Contact
DecisionOne supports and maintains more than 745 manufacturers' products including IBM, HP/Compaq, Dell, Sony, Toshiba, eMachines, and more. Our multi-vendor, single point of contact service model includes coordinating maintenance for equipment under OEM warranties and seamlessly supporting them as they move under post-warranty maintenance.
Whether you are an outsourcer, systems integrator, reseller or integrator, we can partner with you to configure our desktop technology support services to complement your service portfolio and delivery model.
DecisionOne's Desktop/Workgroup Services include:
- Managed Desktop Service (MDS)
- MDS is a predictable, cost-contained approach to fully managing your complex desktop support requirements without costly IT personnel or infrastructure investments. To learn more, click here.
- Desktop Maintenance
- Sometimes moving to a fully managed desktop environment is just not an option. In those circumstances, DecisionOne can flexibly provide maintenance and support services to address your unique requirements.
- Desktop Deployment (IMAC)
- DecisionOne provides the project management skills and experience to staff and manage all aspects of an enterprise refresh or deployment program, while minimizing disruption to the workplace.
- Google Deployment and Support Services
- DecisionOne provides deployment and support services designed to help you cost effectively and rapidly deploy both Google Search Appliance and Google Apps Premier Edition within your organization. In addition to deployment services, DecisionOne can train your team and provide supplemental ongoing remote and onsite support as needed. To learn more about Google SA Deployment and Support Services, click here. To learn more about Google Apps Premier Edition Deployment and Support Services, click here.
- Advance Exchange
- DecisionOne's Advance Exchange service is for those environments where there is little or no IT support available for a distributed user workforce or for those situations where business technology equipment can wait for next business day repair/replacement. To learn more, click here.
- Depot Repair Services
- DecisionOne's Depot Repair program enables you to ship their defective desktop/workgroup equipment to one of our logistic service centers, where the equipment is repaired to OEM-functional specifications within five (5) working days. To learn more, click here.
