Benefits

• Immediate availability of full suite of integrated support services without costly infrastructure investments – reducing CAPEX and OPEX expenditures
• Increased business agility due to ability to instantly compete for national accounts and address new markets
• Faster time to revenue through rapid deployments, expanded offerings, and extended geographical support
• Increased customer satisfaction through service delivery assurance, and specialized workforce providing expertly managed service delivery and execution
• Reduced business complexity by engaging one services vendor with single point of contact for all support inquiries

Technologies Supported

• IP Phone and Softphone
• IP-PBX
• Routers and Switches

Desktop to Dialtone™ Support Services

VoIP Original Equipment Manufacturers (OEMs) and VoIP Service Providers (VSPs) face a myriad of business challenges including building brand and market share, achieving aggressive revenue targets; and ultimately delivering, installing, and supporting their product after the sale. Whether selling directly or via a channel, partnering with DecisionOne gives you a competitive advantage by providing national deployment and support services consistently and reliably to endorse business expansion.

Desktop to Dialtone™ Support Services

Desktop to Dialtone™ Support Services is a portfolio of VoIP lifecycle support services for VoIP OEMs and VSPs that provides an immediate, cost-effective national support infrastructure – permitting focus on core differentiating strategies and their execution rather than post-sale technical support. This award-winning partner program enables you to confidently deliver affordable technical support services including:

VoIP Readiness Assessments

• Site Assessment
• Remote Network Assessment

Logistic Services

• Pick, Pack, and Ship
• Configuration
• Advance Exchange

Deployment

• IP Phone and Softphone Installation
• IP-PBX Installation
• Router and Switch Installation

VoIP Technical Service Desk

Leveraging DecisionOne's national footprint with more than 2,500 badged, skilled technology professionals and proven service delivery model ensures well-executed deployments that are on time and within budget, as well as consistent and reliable post deployment support services – regardless of customer locations.