Benefits

• Increased user efficiency by helping end users troubleshoot PC, peripheral, and software issues
• Decreased need for onsite support due to remote resolution rates
• Increased customer satisfaction for immediate response and technically knowledgeable staff
• Gain control and accountability for performance metrics such as reporting, escalations, call ownership, and resolution rates

Services Overview

Service Desk Infrastructure

• Tools and technology standards
• Toll free service included
• Quick turn-up time
• Shared and Dedicated support models utilized

End User Support

• Software technical support including: groupware, operating systems, browsers, office productivity
• Hardware technical support including: desktops, mobile equipment, peripherals, and more
• Desktop and LAN environment
• Call processes and ownership/closure procedures

Staff

• Knowledgeable staff with variety of hardware and software expertise
• Tiered staff structure to facilitate the development, usage, and management of intellectual property
• Accountable and friendly representatives providing shared and dedicated support structures

Corporate Help Desk Services

Focusing on the support requirements and maintenance of your end users’ workplace environment is critical for both your company’s reputation and its bottom line. Best-in-class support means giving your end users – whether they be employees, customers, or partners – access to knowledgeable, helpful, intelligent professionals at convenient times to enable them to perform as productively and efficiently as possible – all without adding extra cost to you.

Let DecisionOne handle the infrastructure support you and your client organizations require by providing a single point of contact for all service inquiries. Our continued focus on the desktop and networking environment demonstrates the commitment we have to be an integral part of your sourcing strategies.

Corporate Help Desk Services

Corporate Help Desk (CHD) Services deliver everything needed to meet complex around-the-clock remote technology support and user contact requirements without costly in-house IT personnel or call center infrastructure investments. With CHD, you can easily provide the levels of remote support your employees or customers require at a predictable, affordable price.

CHD Services provides end users with a single point of contact for all of their technology issues, including hardware, software, operating systems, groupware, and utilities. The service features a tiered technical support structure with a variety of technical backgrounds to increase end user efficiency, satisfaction, and remote resolution rates.

Our Service Desks and the people behind them work hard to increase the accuracy of service requests and provide the right resolution