Consumer Electronics Manufacturer Case Study

Challenge

A global manufacturer and reseller of consumer electronics products was in urgent need of an ISO 9001:2001 certified depot repair service provider to perform immediate rework service on 5,000 LCD television units. The units were all manufactured with the wrong brand name on the front bezel and packaged in the wrong branded carton. The company needed immediate turnaround on these units because they were to be featured in a major national retail store advertisement and promotion in exactly two weeks.

"The responsiveness, reliability, and thoroughness of DecisionOne's logistics and repair staff enabled us to turn a near business disaster into a seamless, business-as-usual delivery to our end customer. We wouldn't trust a rework project to any other provider."

-Consumer Electronics Manufacturer

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