Device Based Support

• 24x7 support
• Access to Cisco knowledge base
• Operating system software updates
• Cisco OS software support
• Hardware replacement options
• Same day and next business day service

Network Based Support

• Remote monitoring, assessment and repair
• 24x7 support
• Advanced hardware replacement
• Proactive alert notifications
• Automated patch/update notifications
• Disaster recovery services
• Onsite support options
• Multi-year contract options
• Single contracts for the entire network

Cisco Support Solutions

Network Infrastructure Services…together with Cisco

DecisionOne provides network hardware support for Cisco based networks. Our solutions provide full visibility across network infrastructures to ensure better, more efficient network reliability for our clients.

Services include comprehensive technology support for core, branch and remote Local and Wide Area networks.

Device Based Support Solutions …together with Cisco

Provides traditional hardware support for Cisco network hardware. Services include the award-winning Cisco SmartNet coupled with DecisionOne’s onsite technical support.

Network Based Support Solutions…together with Cisco

This solution combines ongoing network monitoring and proactive maintenance. With combined capabilities of Cisco and DecisionOne, clients can improve network visibility, performance and identify problems before they affect the business.