- Services
- Technologies Supported
- The DecisionOne Difference
- Case Studies
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- Data Center / High Availability Services Case Studies
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Data Center/High Availability
Benefits
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- DecisionOne invests in the spare parts to provide the back-line support, so you don't have to
- ISO 9001:2000 certified logistics operation manages the inventory and provides replenishment and repair
- Highly skilled field engineers, trained by DecisionOne
- DecisionOne technical service desk receives and interprets the call home error messages from the data center equipment dispatching our customerís support
- Tier 3 tech support for field engineers, provided by DecisionOne
- Your offering is expanded into "White Space" coverage with both location and DecisionOne's High Availability solutions portfolio by service engineers that are either dedicated or dispatched for onsite support
- Additional, full lifecycle support offerings are available, including self-maintainer support, full dedicated and dispatch onsite support, labor-only onsite support, and deployment (IMAC) services
Technologies Supported*
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Mainframes
- IBM eServers CMOS (zSeries: 2064/2066, 9000-series, 7060, 2003, S390 platforms)
- HP 9000/3000 Servers (all models)
- Compaq (DEC) Alpha (4200, 8400, ES Servers)
- Compaq (DEC) PDP Systems
- Compaq (DEC) VAX (4000,4200,7000,8200,8300)
- Windows/Linux Servers
- IBM eServers (xSeries, 200/300/400-series)
- Storage Systems
- IBM Tape Drives (3000-series)
- IBM 3494 VTS/B- and 3584-series
- IBM DASD (3300-series, Ramac, 2105 Shark)
- IBM 9030 Escon Director Series
- Unix/Midrange Systems
- IBM eServers (pSeries: RS6000, p600/p500-series, iSeries: AS400, i800- and i500-series)
- SUN Enterprise, HPC, Netra
- High Volume Printers
- IBM Data Center Printers
- IBM Midrange Production Printers (4234, 5224, 5225, etc.)
- IBM Mainframe/Midrange Printers
- IBM Production Lasers (3835, 3900, 3935, 4000, etc.)
- IBM Production Impact Printers (4245, 4248, 6262, 6400, 6500, etc.)
- Roll System feeders/rewinders
- Operating Systems
- s/390 OS MVS/VM/VSE
- z/OS (z800, z900)
- OS400 (AS400 iSeries Servers)
- AIX (RS6000 pSeries Servers)
- Microsoft NT, 2003 Server, etc
* Typical List of IBM products for Back-Line Maintenance
Back-Line Support Services
For outsourcers, OEMs, and system aggregators seeking to expand their portfolio of multi-vendor services, DecisionOne offers the quality IBM back-line support maintenance services you need.