Retail Industry Case Studies

ASP for the Retail Industry Case Study

Challenge

A market-leading provider of store to enterprise applications sought a technology services organization that could help to extend the scope of their in-house services organization in order to become the retail industry's most comprehensive end-to-end solutions provider. At the time, the company’s services division provided integration and implementation services for their retail enterprise customers. The company also provided POS support through a service provider that, in 2001, decided to discontinue POS support services. Therefore, there was an opportunity for a new services partner to provide maintenance; Installations, Moves, Adds, and Changes (IMACs), and project roll out services to the company’s apparel, specialty, and department store customers. Key considerations for a new provider included wide geographic coverage throughout the U.S. and Canada, and the ability to integrate seamlessly into the company’s service delivery process.

"By adding DecisionOne as an extension of our team we were not only able to round out our services portfolio and strengthen our position in the retail marketplace, but we were also able to quickly increase our services revenue. DecisionOne's experience and processes made the integration of these new services seamless to our customers — they are a great partner." — Leading Provider of Store to Enterprise Applications and Services.

Read the full story